Shipping & Returns
Policies, Terms & Conditions
Our Cigar Catalog displays 30 of our most popular brands. Over 250 individual cigars are listed with up-to-date prices. Cigars may be ordered by the box or individually. Create your own sampler by selecting any combination of at least ten (10) cigars. This is a great way to smoke those cigars you always wanted to try. Individual orders must be for a minimum of 10 cigars.
We offer the same level of excellence to our Internet shoppers as we do to our store customers. The very finest cigars are offered at the best prices. The storage facility is carefully monitored to maintain optimum humidity, so that the cigars you order are as fresh as possible. The owners are so confident that they offer a money-back guarantee if the cigars are not right.
- Please be sure to read our Terms and Conditions.
- You must be 21 years or older to purchase cigars.
- All cigars will be shipped U.S. Priority Mail (2-3 Days) to guarantee freshness.
- You may use our Toll-Free number to order: 1-888-338-8886
- We accept Visa, Discover, American Express, and MasterCard.
- No COD orders.
Shipping Charges
- There will be a charge of Ten Dollars ($10.00) for US Priority Mail delivery. Regency Cigar Emporium, LLC., reserves the right to choose the carrier. This charge excludes Alaska, Hawaii, and Puerto Rico.
- There will be a charge of Twenty Dollars ($28.00) for Second day Air delivery.Costs may be higher for Alaska, Hawaii and Puerto Rico. Regency Cigar Emporium, LLC., reserves the right to choose the carrier.
- In the event of orders of substantial weight, Regency Cigar Emporium, LLC., reserves the right to assess additional freight charges.
- No C.O.D. orders are accepted.
- For next day service, call for current rate information.
General Terms
- Visa, Mastercard, American Express and Discover cards are accepted.
- Prices are subject to change without notice.
- Regency Cigar Emporium, LLC., is not responsible for typographical errors.
- Regency Cigar Emporium, LLC., Reserves the right to limit quantities.
- Rhode Island residents must add the seven percent (7%) sales tax and 80% or 50 cents per cigar tobacco tax. When ordering from this web site the 7% sales tax will automatically be added when you choose R.I. for delivery. The tobacco tax will be added to your order, for any tobacco products you ordered, when your order ships.
Return Policy
- All merchandise is carefully checked before shipment. If you are not satisfied with the product, you must contact us within three (3) days to receive a return authorization. The return authorization number must be clearly marked on the package being returned to us. Packages returned without our authorization number will be refused.
- We will issue full credit for two (2) or less cigars smoked from a box. Credit will be proportionately given for what is returned. Regency Cigar Emporium, LLC., will not accept cigars returned after ten (10) days.
General
- If your favorite brand is not listed, please call us toll-free (1-888-338-8886). Please have second or third choices for popular brands that may be unavailable. Our sales team can help you.
We encourage you to fill out our Feedback Form so you may ask questions about our products, express opinions about our site, or any other feedback. Please help us determine which cigars to feature on our site by letting us know what your favorite cigar is. Also, use the form to subscribe to our monthly newsletter.
International shipping
We do ship internationally with cryptocurrency payment only. Please note that for international orders you may be responsible for duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. You may contact your customs office for additional information. Once we ship your order we are no longer responsible for the condition, transit times, or delivery of your order. All international sales are final and there are no refunds or exchanges for international orders that are processed and shipped.